Rollebol children's centers offers parents various possibilities to express any dissatisfaction, both internally and externally, in order to improve our services.
Internal
You can personally discuss your complaint or comment with the person concerned or responsible, the conversation may offer an immediate solution or there may be a misunderstanding.
If this conversation does not provide the desired outcome, you can submit your complaint in writing by sending or submitting the completed complaint form to the central administration of Rollebol childcare centers:
Rollebol children's centers BV
Kennemerstraatweg 1
1814 GA Alkmaar
External
When your complaint is handled by the external complaints committee, it will first be checked whether your complaint has already been submitted directly to us. Rollebol children's centers is affiliated with the Disputes Committee for Childcare and Playgrounds.
This is a nationally operating organization with a central information and reporting point. You can reach the Disputes Committee at the address below.
If the internal complaint handling does not lead to a satisfactory solution, you are free to obtain information, advice and mediation Childcare Complaints Desk, established in The Hague or notification of the dispute to the Disputes Committee.